Call our team:
1850 211 755
FAQs
FAQ for New Customers
We can monitor your system through your landline or over the mobile phone network. Once your alarm has been activated, your system will send a signal out from the main control panel to our 24 hour Monitoring Control Centre. When the signal is received, we will verify that the alarm is genuine before notifying your keyholders and An Garda Síochána. Find out more about alarm monitoring.
False alarms triggered by pets are caused mainly due to the pet passing the motion detector. We can recommend special pet lense motion detectors which can prevent false alarms. Call us on 1850 211 755 to find out more.
We can provide protection for your garage by installing sensors suitable for up and over doors. This is dependent on a number of factors: whether the garage is attached or detached from the main house or whether the garage has already been pre-wired for an alarm.
We do offer the facility of de-installing and re-installing a system into your new home. However we do advise that you leave your alarm system in your old home as we offer a number of discounts to existing customers interested in installing an alarm system into their new home. Just call 1850 211 755 to speak to one of our experienced sales team.
Remote access technology - available with all wirefree, landline systems - allows you to control your alarm system while you’re away from home – even when you’re thousands of miles away. A simple phone call from your mobile or any touch tone phone anywhere in the world will allow you to operate your alarm system as if you were back at home. Find out more about other security enhancements by visiting our virtual home.
A mini remote key ring - with integrated panic button - allows you to switch off your alarm system from the outside without having to punch in your alarm code.
Our Medi-System medical pendant is designed especially for those who want the independence of living alone with the added protection of 24 hour alarm monitoring.
Grant scheme details, application forms and further information, including a list of organisations and groups - funded under the 2005 scheme of Community Support for Older People - are available from the Department of Community, Rural and Gaeltacht Affairs. For information contact the Senior Alert Scheme:
Senior Alert Scheme
Department of Environment, Community and Local Government
Teeling Street
Tubbercurry,
Co. Sligo
Tel: 071-9186700
Do you install nationwide?
Yes, we have a network of engineers located throughout the country.
How long does it take to get installed?
The length of time it takes to install an intruder alarm system depends firstly on the type of alarm system being installed and the size of the house where the system is being installed. Generally alarm systems can take only a day to install.
Do you have a helpline if something goes wrong with the alarm system?
Our Customer Support department is open Monday-Friday 8am-6pm. Just call 1850 753 753 to speak to one of our skilled agents. Emergency service is available outside of these times.
Since the company was set up in 1991, we have built a very strong relationship with An Garda Síochána. We understand that their time is very precious and therefore work in line with their alarm response procedures in order to prevent the dispatch of false alarms. View Garda Policy on Monitored Intruder Alarms.
Yes we offer GSM alarm monitoring service which offers the same service as landline alarm monitoring – through the mobile phone network. Find out more about how alarm monitoring works .
For a limited time only, you can connect your existing alarm to PhoneWatch from FREE! This offer is valid only until the 31st of May 2013.
Yes, we can connect you to our 24 hour monitoring through any landline or over the mobile phone network. Find out how to connect to alarm monitoring.
We do not monitor through VoIP but if you have a VoIP phone service you can have your burglar alarm monitored through the mobile phone network, but you would need to have a GSM unit installed.
A verified alarm is a system which has been installed according to the standards of the new Garda Alarm Policy for Monitored Intruder Alarms. Read the full policy on http://www.garda.ie/othdocs.html
Yes, we can connect you to our 24 hour alarm monitoring service by following a few simple steps – even if your system is not a PhoneWatch alarm. Find out more about how to connect to 24 hour alarm monitoring and complete your details online.
For a limited time only, you can connect your existing alarm to PhoneWatch from FREE! This offer is valid only until the 31st of May 2013.
You will need a minimum of two and a maximum of four keyholders. Landline and mobile numbers can each be included as separate keyholders and you can include yourself as a keyholder on a mobile or work number.
If you have broadband installed our engineer can fit a broadband splitter at the same time as your PhoneWatch alarm is being installed. If your broadband connection is wire-free or cable, then a splitter will not be needed.
All households are different and everybody’s safety needs will vary. Apply for a burglar alarm quote or call us on 1850 211 755 to find out about our special offers and discuss the best security solution for you.
€200 deposit may be paid by phone, online (laser/credit card) or by post (cheque/bank draft prior to installation). Full balance can be paid by phone or online, prior to installation, or to the engineer on the day of installation.
You may pay for the full year’s alarm monitoring at the same time as you pay for the installation of your alarm system. Or we can set you up with a monthly direct debit to spread the cost of your alarm monitoring throughout the year, at no extra charge.
Place an order online
Upon installation of your PhoneWatch alarm system you need to pay the balance of the alarm purchases price (if outstanding) plus the first year contract for your Monitoring & Routine Inspection Service. Your Monitoring & Routine Inspection Service includes:
- 24 hour alarm monitoring connection to our state of the art Monitoring Control Centre manned by our trained PhoneWatch staff
- 2 routine inspections (made at your request)
- 12 month warranty on your system
- access to our team of skilled Customer Support agents to deal with any query you may have on your alarm system
- access to a team of skilled engineers nationwide to deal with routine or emergency calls
- extensive range of Quick Guides, FAQs and Information Packs to ensure you get the most out of your alarm system
In the majority of cases you will receive a home insurance discount if you have a PhoneWatch alarm system in your home with an even further discount if you have a monitored PhoneWatch system. Some insurance companies offer reductions in your premium of up to 25%. Contact your home insurance broker for more details.
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our systems are tailored to suit your individual security needs
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we sell, install and monitor your alarm system giving you complete service from start to finish
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we ensure that your home or business is secure 24 hours a day 365 days a year with our round the clock monitoring service
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we provide 24 hour alarm monitoring so should your alarm be activated we will immediately contact your nominated keyholders and/or the relevant emergency services
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our alarm systems are quick and easy to install and there is little or no disruption to your household. Installs are usually completed in one day or less
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our systems are produced with the most advanced technology in the industry. They are feature rich so that you are getting more from your alarm system
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we can protect you from burglary, fire and personal attack
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additional functions including scheduling lights to turn on /off at different times and remote management of your security
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we offer you a wide range of security solutions to suit your needs and your budget. Find out more about what the best security solution is for you
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competitive pricing
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access to 24 hour Customer Support on 1850 211 765
Is the camera shatter proof?
The camera is robust and vandal resistant, but it is not shatter proof.
Is the picture digital or Analog?
The picture is analogue. However, the camera, has a digital processor i.e. the pictures are stored on the digital video recorder as digital images.
What size is the digital video recorder (DVR) and camera?
• DVR – 375mm (W)* 285mm (D)* 45mm (H)
Is there a warranty with the camera/DVR?
Yes, there is a 12 month warranty on all equipment installed.
What angle is the camera set to?
The cameras are adjustable and have 3 settings.The engineer will assess your requirements on the day of installation and recommend the most appropriate settings for each camera. They can be set to one of the following:
• wide angle
• short range view
• narrow focus on a more distant target
• wide angle
• short range view
• narrow focus on a more distant target
Can the DVR be located in a different room than the monitor?
No, the DVR will be located beside the monitor.
What is the range in daylight?
The camera can provide good ID verification in daylight to a range of 20 metres.
What is the infra red range?
The infra red range is 15-20 metres.
Are all cables leading to each camera run in conduit?
The cable run from the cameras through the attic space will not be fitted in conduit, however any internal cable run to the DVR will, where possible be, be run in conduit.
Can I avail of a maintenance contract for the camera/DVR/Monitor equipment?
No. However service and maintenance visits can be arranged if required. The respective charge will reflect time spent and parts required.
Can the cameras be mounted internally and externally?
Yes. The positioning can be discussed and agreed with the engineer on the day.
Is the wiring surface mounted?
Yes, but most of the wiring is in the attic. If wiring is required elsewhere, a trunking system will be used.
How long does the installation take?
Installation would take approximately half a day to a full day for a 3-4 bedroom home.
How long will the cameras record for before over-writing?
This will depend on the image quality you record at, and also on the number of cameras fitted. At an acceptable quality, the system will record for 21 days.
Does the camera record in colour by day & by night?
Yes, with the assistance of external lighting. It records in black & white if the night is pitch dark and there are no external lights.
Can I supply my own monitor i.e. wire it to my existing PC monitor?
No, PhoneWatch supply a 18.5” monitoring with the camera pack.
Can the camera be monitored by PhoneWatch?
No.
Can I view live camera feeds over the internet?
Yes, there is a programmable feature on the DVR which will allow you to view live camera feeds over the internet. You will need to set up a fixed IP address with your service provider. This is not a service that PhoneWatch provides, however instructions on how to set up this feature are on the CCTV leaflet provided on the day of installation.
Where do I get a fixed IP address?
Where do I get a fixed IP address?
From your internet service provider.
Do I need broadband to access my cameras over the internet?
Yes.
Can I have a camera located at my gate/or driveway which is some distance from house?
Yes, we have a long range camera available, specifically designed for the purpose of viewing long distances. We would need to conduct an onsite survey to assess your requirements and costs associated with the work to be carried out.
FAQ for Existing Customers
What happens if I buy a system and I don't like it?
We have a no quibble, 30 day money back guarantee. Should you want your alarm system removed from your home, we will de-install the system immediately, provided it is within 30 days from the date of installation.
What are your guarantees and warranties?
There is a one year guarantee with all our intruder alarm system which covers all parts and free battery replacement.
What are your sales terms and conditions?
Are you licensed by the PSA?
Yes, we are licensed by the Private Security Authority. Click here to view our license
Is the camera shatter proof?
The camera is robust and vandal resistant, but it is not shatter proof.
Is the picture digital or Analog?
The picture is analogue. However, the camera, has a digital processor i.e. the pictures are stored on the digital video recorder as digital images.
What size is the digital video recorder (DVR) and camera?
• DVR – 81mm * 362mm * 338mm / 3.25” * 14.5” * 13.5”
• Camera – 127mm * 100mm / 5” * 4”
How long does the warranty for the camera/DVR last?
12 months warranty on all equipment installed. Once the 12 months warranty has expired there will be a call out charge of €90 for the hour and then a charge of €45 for each half hour after that.
What angle is the camera set to?
The cameras are adjustable and have 3 settings. The engineer will assess your requirements on the day of installation and recommend the most appropriate settings for each camera. Cameras can be set to one of the following:
• wide angle
• short range view
• narrow focus on a more distant target
• wide angle
• short range view
• narrow focus on a more distant target
Can the DVR be located in a different room than the monitor?
No, the DVR will be located beside the monitor.
What is the range in daylight?
The camera can provide good ID verification in daylight to a range of 20 metres.
What is the infra red range?
The infra red range is 15-20 metres.
Are all cables leading to each camera run in conduit?
The cable run from the cameras through the attic space will not be fitted in conduit, however any internal cable run to the DVR will, where possible be, be run in conduit.
Can I avail of a maintenance contract for the camera/DVR/Monitor equipment?
There is no maintenance contract available for the equipment. However service and maintenance visits can be arranged if required. The respective charge will reflect time spent and parts required.
How long will the cameras record for before over-writing?
This will depend on the image quality you record at, and also on the number of cameras fitted. At an acceptable quality, the system will record for 21 days.
Does the camera record in colour by day & by night?
The cameras record in colour by day and by night with the assistance of external lighting. It records in black & white if the night is pitch dark.
Can the camera be monitored by PhoneWatch?
No.
Can I view live camera feeds over the internet?
Yes, there is a programmable feature on the DVR which will allow you to view live camera feeds over the internet. You will need to set up a fixed IP address with your service provider. This is not a service that PhoneWatch provides, however instructions on how to set up this feature are on the instruction leaflet you received on the day of installation.
Where do I get a fixed IP address?
Where do I get a fixed IP address?
From your internet service provider.
Do I need broadband to access my cameras over the internet?
Yes.
Can I have a camera located at my gate/or driveway which is some distance from house?
Yes, we have a long range camera available, specifically designed for the purpose of viewing long distances. We would need to conduct an onsite survey to assess your requirements and costs associated with the work to be carried out.
To change your keyholders/verification word for your PhoneWatch security alarm you will need to contact us in writing by email/fax/post for the attention of the Administration Department. You must include the 1st and 3rd character of your existing verification word and your full account number.
Customer Support: 1850 211 765
Email: keyholder@phonewatch.ie
Fax: 01 2958199
Postal address:
PhoneWatch
Unit 3/4 Sandyford Park
Burton Hall Road
Sandyford Industrial Estate
Dublin 18
- Check with your keyholders to see what the verification word is
- If you have an idea of what the verification word is (might be a familiar password you picked when you set up the account) call 1850 211 765 and we can verify if it is correct
- Post in a copy of valid Photo ID (passport or drivers license) along with a utility bill for the address where the burglar alarm is installed and we will call you within 24 hours of receiving same at the number we already have listed on the account
- Call into reception with photo ID and we will issue you the verification word
Office Address:
PhoneWatch
Unit 3/4, Sandyford Park
Burton Hall Road
Sandyford Industrial Estate
Dublin 18
PhoneWatch Ltd. Private Company Limited by Shares. Registered in Dublin. Registration Number 162566.
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