We can monitor your system through your landline or over the mobile phone network. Once your alarm has been activated, your system will send a signal out from the main control panel to our 24 hour Monitoring Control Centre. When the signal is received, we will verify that the alarm is genuine before notifying your keyholders and An Garda Síochána. Find out more aboutalarm monitoring.
False alarms triggered by pets are caused mainly due to the pet passing the motion detector. We can recommend special pet lense motion detectors which can prevent false alarms. Call us on 1850 211 755 to find out more.
We can provide protection for your garage by installing sensors suitable for up and over doors. This is dependent on a number of factors: whether the garage is attached or detached from the main house or whether the garage has already been pre-wired for an alarm.
We do offer the facility of de-installing and re-installing a system into your new home. However we do advise that you leave your alarm system in your old home as we offer a number of discounts to existing customers interested in installing an alarm system into their new home. Just call 1850 211 755 to speak to one of our experienced sales team.
Remote access technology - available with all wirefree, landline systems - allows you to control your alarm system while you’re away from home – even when you’re thousands of miles away. A simple phone call from your mobile or any touch tone phone anywhere in the world will allow you to operate your alarm system as if you were back at home. Find out more about other security enhancements by visiting ourvirtual home.
Yes, we have a network of engineers located throughout the country.
How long does it take to get installed?
The length of time it takes to install an intruder alarm system depends firstly on the type of alarm system being installed and the size of the house where the system is being installed. Generally alarm systems can take only a day to install.
Do you have a helpline if something goes wrong with the alarm system?
Our Customer Support department is open Monday-Friday 8am-6pm. Just call 1850 753 753 to speak to one of our skilled agents. Emergency service is available outside of these times.
Since the company was set up in 1991, we have built a very strong relationship with An Garda Síochána. We understand that their time is very precious and therefore work in line with their alarm response procedures in order to prevent the dispatch of false alarms. ViewGarda Policyon Monitored Intruder Alarms.
You will need a minimum of two and a maximum of four keyholders. Landline and mobile numbers can each be included as separate keyholders and you can include yourself as a keyholder on a mobile or work number.
If you have broadband installed our engineer can fit a broadband splitter at the same time as your PhoneWatch alarm is being installed. If your broadband connection is wire-free or cable, then a splitter will not be needed.
All households are different and everybody’s safety needs will vary. Apply for a burglar alarm quoteor call us on 1850 211 755 to find out about our special offers and discuss the best security solution for you.
€200 deposit may be paid by phone, online (laser/credit card) or by post (cheque/bank draft prior to installation). Full balance can be paid by phone or online, prior to installation, or to the engineer on the day of installation.
You may pay for the full year’s alarm monitoring at the same time as you pay for the installation of your alarm system. Or we can set you up with a monthly direct debit to spread the cost of your alarm monitoring throughout the year, at no extra charge.
Upon installation of your PhoneWatch alarm system you need to pay the balance of the alarm purchases price (if outstanding) plus the first year contract for your Monitoring & Routine Inspection Service. Your Monitoring & Routine Inspection Service includes:
24 hour alarm monitoring connection to our state of the art Monitoring Control Centre manned by our trained PhoneWatch staff
2 routine inspections (made at your request)
12 month warranty on your system
access to our team of skilled Customer Support agents to deal with any query you may have on your alarm system
access to a team of skilled engineers nationwide to deal with routine or emergency calls
extensive range of Quick Guides, FAQs and Information Packs to ensure you get the most out of your alarm system
In the majority of cases you will receive a home insurance discount if you have a PhoneWatch alarm system in your home with an even further discount if you have a monitored PhoneWatch system. Some insurance companies offer reductions in your premium of up to 25%. Contact your home insurance broker for more details.
What happens if I buy a system and I don't like it?
We have a no quibble, 30 day money back guarantee. Should you want your alarm system removed from your home, we will de-install the system immediately, provided it is within 30 days from the date of installation.
What are your guarantees and warranties?
There is a one year guarantee with all our intruder alarm system which covers all parts and free battery replacement.
To change your keyholders/verification word for your PhoneWatchsecurity alarm you will need to contact us in writing by email/fax/post for the attention of the Administration Department. You must include the 1st and 3rd character of your existing verification word and your full account number.
If you have forgotten your verification word, you will need to:
Check with your keyholders to see what the verification word is
If you have an idea of what the verification word is (might be a familiar password you picked when you set up the account) call 1850 211 765 and we can verify if it is correct
Post in a copy of valid Photo ID (passport or drivers license) along with a utility bill for the address where the burglar alarm is installed and we will call you within 24 hours of receiving same at the number we already have listed on the account
Call into reception with photo ID and we will issue you the verification word