Alarm monitoring explained
How does alarm monitoring work?
In an ideal world, your home or business would never be targeted by a burglar. Hopefully you will never experience a burglary attempt, but if you do, at least you know that it is going to be diverted by eircom PhoneWatch alarm monitoring. If an intruder attempts to break into your house or business, your monitored alarm will immediately activate.
Once your alarm activates, the process is as follows:
Once your alarm activates, the process is as follows:
- a signal is sent to our Monitoring Control Centre, day or night
- trained monitoring staff contact you, your keyholders and/or the emergency services
- alarm monitoring staff will always request your verification word to ensure they are dealing with genuine users of the alarm system
- if the verification word is not given or is incorrect, the relevant emergency services will be immediately called
With these careful steps in place to ensure your security, you can rest assured that you never have to worry
about a successful burglary attempt on your house or business
Keyholders
It is important to be informed about the importance of a keyholder with regards to your home or business security. Their role is significant in responding to a monitored alarm activation.
It is important to be informed about the importance of a keyholder with regards to your home or business security. Their role is significant in responding to a monitored alarm activation.
A keyholder’s role in the protection of your home or business is important as they must be nominated by you (minimum of two, maximum of four) your keyholders must:
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be able to attend your property within 30 minutes of the monitored alarm being activated
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have a set of keys to your property
- know, from day of installation, how to operate your alarm system
- be contactable by mobile or landline phone
- know your alarm code and your verification word
You can nominate yourself as a keyholder, on a mobile or work number, if you satisfy the criteria above.
Your verification word is not your alarm code but is a memorable word which identifies you and your keyholders as the genuine users of your monitored alarm system.
We will always ask you for your verification word when your alarm activates as well as on other occasions, when necessary, for security reasons. This makes it important to choose a word that you will remember easily e.g. a child’s name, your favourite holiday destination, your mother’s maiden name.
Your verification word plays an important role in the protection of your household or your business. Failure to state your verification word may affect the safety we can provide for you and may also result in a false dispatch of the emergency services.
Find out more about alarm monitoring, our range of sensors, equipment, and security enhancements.
