Privacy

Protecting your privacy is important to PhoneWatch. This Privacy Statement is applicable to personal data collected by PhoneWatch. In order to help you understand how we will use the data you provide, the following guidelines have been created.

This Privacy Statement discloses information practices, including what type of personal data we may collect and hold, how it is used and with whom that data is shared. It also explains how you can contact us if you have any queries or concerns about the personal information we process about you.

What personal data we need

In general, you can visit our website on the Internet without telling us who you are and without providing any personal data. There are times, however, where not providing the minimum necessary data as indicated in the relevant data entry sections and other pages in the relevant website, may result in our inability to sell you products and/or provide you with certain services, including after sales services.

Why we collect personal data

Personal data means any data related to a person that allows that person to be identified such as your name, age, telephone number, e-mail and mailing address (“Personal Data”). We would like to collect, maintain and use your Personal Data to:

Fulfill our obligations under any contract between you and PhoneWatch
Ask your opinions on our goods and services and conduct surveys
Where you agree, provide you with the latest information, including special offers in which you may be interested
Improve our services for you
Conduct prize draws, contests and other promotional offers

We will use your Personal Data only for the purposes outlined above.

How we collect personal data

We collect data about you in several ways. For example, we might ask for your contact information when you correspond with us, get a quote, register to subscribe to our mailing list, etc. Below are some of the most typical examples of how we collect your personal data.

When you fill out a get a quote online, we will keep a record of your name, address data, query, etc
When you fill out an application to join our newsletter, we will keep a record of your name, address details, etc
We will also keep a record of any preference you provide to enable us to send you newsletters that would most likely interest you

Your preferences

The Personal Data we collect may be stored in different databases. We make every effort to take into account the various preferences you may have expressed over time in order to process your data in a consistent way. If for any reason you receive incorrect data, please contact us to rectify the situation.

When we disclose personal data

We will not disclose Personal Data to third parties (“3Ps”), without your consent, except in the following cases:

PhoneWatch use other companies to perform functions on its behalf, such as processing sales orders, delivering packages, sending postal mail and e-mails, providing marketing assistance, processing credit card payments and providing customer services. Such companies will have access to personal data needed to perform these functions, but may not use it for any other purpose and are required to process the data in accordance with applicable law
Personal Data may be disclosed to sub-contracting 3Ps to enable the performance of contracts you are party to
Personal Data may be disclosed to 3Ps to enable compliance with legal obligations to which PhoneWatch is subject

If Personal Data is disclosed to 3Ps to enable them to provide services for, on behalf of, or under our direction, then we will take measures to ensure that the 3Ps comply with our own Privacy Statement, and that such recipients:

Do not use the Personal Data for any other purposes than those permitted
Obtain and process Personal Data only on condition that they protect that Personal Data from unauthorised use and adopt and comply with similarly stringent policies and terms on Personal Data protection and use

Anonymous or generic data (including “generic” statistics) from which you cannot be identified are excluded from restrictions on Personal Data use.

Security of collected data

We intend to protect your Personal Data and to maintain its quality. We will use all reasonable efforts to take all appropriate technical and organisational measures and precautions to keep Personal Data secure and protected from unauthorised access, use or alteration and unlawful destruction. Measures include using Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data, such as credit card details. SSL encryption is designed to make the data unreadable by anyone but us. The steps we take to protect your data include:

We limit access to your Personal Data. Only those employees and agents who need to come into contact with that data, to provide products and services to you, will do so
We have physical, electronic, and procedural safeguards that comply with regulations to protect your Personal Data
We allow for your account data to be password protected

In accordance with best practice on the Internet, it is recommended that individuals do not use trivial login names and passwords. Passwords should contain a combination of letters and numbers, be kept securely and changed periodically.

Cookies & Web Beacons

We employ an industry-wide technology called "cookies". These are small pieces of data that are placed on your hard disk drive when you access our website or a certain part of our website. Cookies help us understand which parts of our website are the most popular, where our visitors are going, and how much time they spend there.

We use cookies to study traffic patterns on our site in order to improve website performance, to customise the user experience, and to better match the users' interests and preferences. For example, we keeps track of the domains from which people visit, and also measures visitor activity on our website. However, these tracking records are performed and maintained in ways that keep the data non-identifiable.

Cookies may also be used to recognise your computer next time you visit a website. This might save you time (e.g. by ensuring that you do not have to register again) or help you by customising your internet settings. If you do not wish to accept cookies, they can be disabled by referring to your browser manufacturer's instructions. Please refer to your browser instructions or help screen to learn more about these functions.

Web beacons, also known as single pixel, clear gif technology or action tags, may be used on our site. This technology shows us which visitors clicked on key elements (such as links or graphics) on one of our site pages or emails. When you ask us to send you information on a promotion or a newsletter, we may use web beacons to establish which emails are actually opened. We use this information in order to optimise our site content and services. These web beacons usually work in conjunction with cookies. If you don’t want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies.

Right of Access to your Personal Data

You have the right to access your Personal Data to rectify or delete inaccuracies and to object to the processing of your Personal Data. Contact us if you would like to view your Personal Data stored in our database. For privacy protection reasons, you will be asked to provide some proof of identification.

On demand, you can receive an explanation regarding the processing of your Personal Data and also obtain confirmation that all relevant parties have been notified of your request(s) for information, for alteration or for deletion, as appropriate. We will do our best to comply with such requests.

If you would like to unsubscribe from an email sent to you, please contact us.

Right of Rectification or erasure

Under the Data Protection Act, 1988 and 2003, you have the right to have your Personal Data corrected, if inaccurate, or erased, if there is not a legitimate reason for retaining the data. A request for rectification or erasure should be made in writing, by letter or email, signed and accompanied by a copy of a current identification document (e.g. passport, driving license) to us by any of the contact methods mentioned below.

Links to other sites

Some website pages may contain links to other websites that are not operated by us. We do not share your Personal Data with those websites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites and expressly disclaims all liability associated with your use of such other sites and the content found there.

Sale of Business

We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our organisation provided that the third party agrees to adhere to the terms of this Privacy Statement and provided that the third party only uses your Personal Data for the purposes that you provided it to us.

Transfers

It may be necessary, from time to time, for your Personal Data to be transferred to someone who provides a service to us in other countries, including countries outside of the European Economic Area (EEA). In addition your Personal Data may need to be stored in servers located outside the EEA. By submitting your Personal Data, you explicitly agree to this transfer, storing or processing such personal data outside the EEA. If we do this, we will ensure that anyone to whom we pass your Personal Data agrees to treat your Personal Data with the same level of protection as if we were dealing with it.

Industry Standards

PhoneWatch Privacy Statement has been established in accordance with the Data Protection Acts 1988 and 2003 along with the European Communities (Electronic Communications Networks and Services) (Data Protection and Privacy) Regulations 2003, as amended by the European Communities (Electronic Communications Networks and Services) (Data Protection and Privacy) Regulations 2008.

If you need further assistance or would like to make a comment, please e-mail info@phonewatch.ieor contact us at:

Unit 4 Sandyford Park

Burton Hall Road

Sandyford Industrial Estate

Dublin 18

Tel: 01 207 6100

Fax: 01 295 8199

Changes to this Statement

Any changes to this Privacy Statement will be posted on this site so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Privacy Statement, or otherwise notified to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

Last Updated

This Privacy Statement was last updated on the 30th April 2012