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We're hiring a Planning Team Leader!

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An exciting and challenging position, reporting to the Operations Support Manager, the Planning team leader will be responsible for managing the Planning team for the field operations function in Ireland.

The key focus of this role will be to a) make sure that we keep our promises to our customers by executing every work order every day and b) work alongside the Regional Managers and other key stakeholders (e.g. Booking department) to maximize scheduling efficiency and productivity.



  • Ensure that all activities undertaken by the planning department are compliant with company policy/highway, handbook and planning department guidelines.
  • Ensuring engineer routes are optimized effectively to minimize travel time and maximize productivity in line with our delivery time expectations.
  • Collate guidelines for the planning department to ensure everyone on the team and in the department are pulling in the same direction.
  • Day-to-day operation of the Planning team to ensure that all installation, upgrade & maintenance resources are utilized in the most cost effective manner ensuring excellent service is delivered to both internal and external customers.
  • Work alongside the Regional Managers and other key stakeholders (e.g. booking department) in order to maximize scheduling efficiency and productivity and reduce travel time/crossover.
  • Setting of key performance objectives for the Planning team.
  • Ensure, monthly, team and individual one to one meetings are scheduled and conducted on time.
  • Leading and motivating the Planning Team and dealing with staff related matters, including training, attendance, annual leave, sick leave, performance management etc.
  • Ensuring that all work orders are fulfilled as promised to the customer.
  • Achievement of all KPI’s for planning team.
  • All operational reporting for the planning department.
  • Administration of Service Power application.
PhoneWatch Team Leader
Training at PhoneWatch


  • A person who has the experience and ability to understand what “world class” looks like – and the ability to deliver it
  • Excellent analytical and problem solving skills essential.
  • Excellent geographical knowledge of Ireland
  • Excellent attention to detail
  • Strong interpersonal and communication skills.  
  • Ability to conceptualize and think creatively.
  • Ability to understand business processes, see the “big picture” and make optimal decisions through quick, clear, actionable insight.
  • Ability to work on own initiative.
  • Highly motivated and able to work on own initiative.
  • Open minded with a ‘can-do’ attitude
  • Good leadership skills, lead by example
  • People management skills
  • Strong integrity and work ethic
  • Focus on efficiency and solutions
  • Clean criminal record
  • Flexible approach to working hours is required to reach the department's KPIs.

We ♥ our staff - trips and incentives

Top performers trips for staff

Top Performers Trips

Top Performers is an annual programme, in which our top sales people can secure their place on amazing V.I.P trips around the globe. Our best have travelled to destinations including Dubai, the French Riviera, Croatia, Las Vegas and Aruba.

Summer staff party

Summer Party

We host an annual summer party for all our PhoneWatch team, with all sales teams outside of Dublin travelling and staying in Dublin for the summer party. A great night for all Sales Reps!

Kick-Off Party for staff

Kick-Off Party

PhoneWatch host an annual black tie Kick Off Party for all staff every January, to start our new year. The Kick off is a V.I.P event with musicians and performers, and brings all PhoneWatch staff nationwide together in Dublin to celebrate our successes and reward our dedicated teams.