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Customer Support

Did you know, our Customer Support team can carry out a full Diagnostic Test on your alarm system over the phone? This saves you time and allows you to get on with your day!

To avail of a Diagnostic Test, please call our customer support team on 1850 753 753, 9am – 6pm Monday to Friday. This is what PhoneWatch feels like, total peace of mind. #NoWorries.

Customer FAQ's Questions and answers

Moving home Information for when you're moving home.

Need to talk to us? Contact information.

User manuals & guides Quick guides to using our alarms.
Setting up the app Our app is only available to use with our Home Safety (Domonial) System, it is not available with our other alarm systems. View our step by step guide to setting up our app. Guide to setting up the app
Understand our invoices Overview of PhoneWatch invoices with detailed information on our monitoring, sales and subscription invoices. Our invoices
Home Safety System tips videos Tips videos with advice on how to use the Home Safety System including arming and disarming your alarm, using keytags and your remote control. Watch videos
PhoneWatch - Your safety. Our passion.