You can add an additional user or administrator to your app under the settings. In the settings on your app click ‘App Users’ and select whether you would like the person to be a user or an administrator on the app. Once you enter their name and mobile phone number they will receive a link via SMS which gives detailed instructions on how to set up their access.

They will have access to notifications on the system, change the system name, add and remove other users. They may also be able to change the directions, verification words and keyholders. 

If you need any assistance, chat to us on our live chat or by calling 0818 753 753. 

Users have access to arm and disarm the alarm using their own code which is set up by the main app user or an administrator. 

Any system installed prior to 2014 are not compatible with the PhoneWatch App. Systems installed from 2014 onwards are compatible with the app.

IPhones and most smartphones (with the exception of Blackberry’s) can support the PhoneWatch App, however if the PhoneWatch App doesn’t seem to be compatible with your phone you can still log in using laptop or pc or you can use the internet browser on your mobile. 

*If your app has stopped working, log out of the app, check for and complete any software updates and then log back in. If you still experience an issue delete the app and download it again from the app store or play store.  

If you need any assistance, chat to us on our live chat or by calling 0818 753 753. 

You will receive a welcome SMS or Email in advance of the engineer call out to set up your My Pages (App) account. Following the link in the SMS or Email you will be asked to confirm your mobile number and your customer number which is also found in the SMS or Email. Next you will be asked to confirm directions to your premises, to create a verification word which will be used in the event of an alarm activation and confirmation of 2-4 keyholders you would like on your account.    

Go to MyPages.

To register your personal account in My Pages, follow these simple steps:

1. Enter your customer number and your telephone number. You will also need your email. Remember that the email should be the one you already indicated when you installed your system. If you do not know your customer number, you can find it on an invoice or request it from our Customer Service (0818 753 753.).
2. Create a password. You will then receive a validation email.
3. Open the email and follow the instructions to validate your account.

This code will be given on the day of installation by the engineer; you can also call into Customer support to retrieve it: 0818 753 753.

You can use the PhoneWatch App 24 hours after you register your alarm on Mypages.

From your application you can:

• Activate and deactivate your alarm system
  • Turn on and off your smart plugs and see their status at all times
  • See the temperature of your home
  • Add, modify and delete user codes, both permanent and 24 hours
  • Rename users
  • Contact the Customer Service in a single click
  • Update your keyholders, directions and verification words.

In order to reset your password you need to visit Mypages, where you click lost your password and enter in your email address, a reset link will then be sent to your email address.

Yes. Please login to mypages.phonewach.ie on a laptop, computer, iPad or tablet. Go into panels, add panel and enter the activation code which is a series of numbers and letters you would have gotten from the engineer for the alarm system you would like to add. After 24 hours the system you have added to the PhoneWatch App will work via the App. 

The events option allows you to see the alarms history from when your alarm was armed or 
disarmed using the code, keytag or PhoneWatch App.

Your alarm system needs to be connected to broadband in order to view the temperature of your sensors. If you cannot see the temperatures however previously could, please check your broadband connection.  

If you need any assistance, chat to us on our live chat or by calling 0818 753 753. 

You will need to have connection to Wi-Fi or 3G/4G to use the PhoneWatch App.