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You can see any payments applied to the invoice under the 'Billing Summary' section of your invoice.
If you already have a direct debit with us then payment will be taken upon your next direct debit date. We also accept card payments through a secure payment portal which is sent to you via SMS or email. Cheques are also accepted as payment for invoices. You can find full details of payment options under the ‘Payment Method’ section of your invoice.
A summary of the total amount due can be found under the ‘Billing Summary’ section of your invoice. This section will also highlight the VAT amount and any payment made towards the invoice already.
To view the latest version of the terms and conditions related to your service please visit: https://www.phonewatch.ie/customersupport/terms-and-conditions/
As part of your subscription you are covered for 24/7 monitoring on your home, 24/7 customer support, Lifetime Guarantee on your alarm system (*), Alarm maintenance via remote support or an on site visit, emergency break in repair cover. This can be found under the ‘Your Service’ of your invoice.
Your contract end date is displayed in the top right section of the invoice.
A full breakdown of your invoice can be found on the back of the invoice under the ‘Invoice Breakdown’ section. If your invoice is for a recent installation or service appointment this will display any parts installed.
The due date on your invoice can be found at the top of your invoice, to the right of your address details.
Moving in or out? No worries! We have great offers for you.
Are you planning to move? No worries! We will install a brand new alarm system free of charge in your new home.
If you move into a home with a PhoneWatch alarm system already installed we have some very good offers to get you started.
Chat with Cara
Make it easy and click on the “chat with us” pop up at the bottom right of this page to chat with our chatbot Cara. If there is a question Cara can not answer, you will be connected to an employee at Customer Services.
Refer a friend and get rewarded
As a PhoneWatch customer, you know the peace of mind that comes with being a part of the PhoneWatch family. Share the gift of safety with our fantastic refer a friend offer and we will reward both you and your friend.
PhoneWatch | Floors 3-5, Block 1 Irish Life Center | Lower Abbey Street, Dublin 1