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Right now our customers ask us about…

Have any payments been applied to the invoice so far?

You can see any payments applied to the invoice under the 'Billing Summary' section of your invoice.

How can I pay the invoice?

If you already have a direct debit with us then payment will be taken upon your next direct debit date. We also accept card payments through a secure payment portal which is sent to you via SMS or email. Cheques are also accepted as payment for invoices. You can find full details of payment options under the ‘Payment Method’ section of your invoice.

How much is due on the invoice?

A summary of the total amount due can be found under the ‘Billing Summary’ section of your invoice. This section will also highlight the VAT amount and any payment made towards the invoice already.

What are your terms and conditions?

To view the latest version of the terms and conditions related to your service please visit: https://www.phonewatch.ie/customersupport/terms-and-conditions/

What does the invoice cover?

As part of your subscription you are covered for 24/7 monitoring on your home, 24/7 customer support, Lifetime Guarantee on your alarm system (*), Alarm maintenance via remote support or an on site visit, emergency break in repair cover. This can be found under the ‘Your Service’ of your invoice.

*Excludes Batteries

What is my contract period for this invoice?

Your contract end date is displayed in the top right section of the invoice.

What is the invoice for?

A full breakdown of your invoice can be found on the back of the invoice under the ‘Invoice Breakdown’ section. If your invoice is for a recent installation or service appointment this will display any parts installed.

When is this invoice due?

The due date on your invoice can be found at the top of your invoice, to the right of your address details.

Questions & answers Questions & answers
Moving in or out?  No worries! We have great offers for you.

Moving in or out? No worries! We have great offers for you.

Are you planning to move? No worries! We will install a brand new alarm system free of charge in your new home. 

 

If you move into a home with a PhoneWatch alarm system already installed we have some very good offers to get you started.

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Get an offer for free installation of a new alarm system

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Leave the old alarm system, free of charge in your old home

Chat with Cara

Make it easy and click on the “chat with us” pop up at the bottom right of this page to chat with our chatbot Cara. If there is a question Cara can not answer, you will be connected to an employee at Customer Services.

WhatsApp Chat

Did you know that you can chat with us through WhatsApp? Try it today!

 

Please note that WhatsApp usage is subject to their terms and Privacy Policy.

Refer a friend and get rewarded

As a PhoneWatch customer, you know the peace of mind that comes with being a part of the PhoneWatch family. Share the gift of safety with our fantastic refer a friend offer and we will reward both you and your friend.

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Enjoy the "no worries" feeling that comes from being protected 24/7

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3 months free monitoring to your friend or family member who is an existing customer

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Your friend will also receive €50 off their installation fee

Refer a friend and get 3 months free

Still have questions? No problem, let us help you.

PhoneWatch | Floors 3-5, Block 1 Irish Life Center | Lower Abbey Street, Dublin 1