Customer Support

Did you know, our Customer Support team can carry out a full Diagnostic Test on your alarm system over the phone? This saves you time and allows you to get on with your day! 

To avail of a Diagnostic Test, please call our customer support team on 1850 753 753, 9am – 6pm Monday to Friday. This is what PhoneWatch feels like, total peace of mind. 

Customers should have their account number to hand when calling for verification/data protection purposes to comply with new GDPR legislation.

 

Customer FAQ's

Customer FAQ's

Customer FAQ's

Questions and answers

Customer manuals

Customer manuals

Quick guide to using our alarms.

Moving home

Moving home

Information for when you are moving home.

Need to talk to us

Need to talk to us

Contact information

Setting up the app

Setting up the app

Our app is only available to use with our Home Safety (Domonial) System, it is not available with our other alarm systems. View our step by step guide to setting up our app.

Keyholder changes

Keyholder changes

Let us know if you want to update your PhoneWatch keyholders.

Home Safety System Tips Videos

Home Safety System Tips Videos

Tips videos with advice on how to use the Home Safety System including arming and disarming your alarm, using keytags and your remote control.