PhoneWatch TC

Here you will find the assistance you need for your PhoneWatch TC system. This is our latest product line and comes from the supplier Honeywell.

PhoneWatch TC

Here you will find the assistance you need for your PhoneWatch TC system. This is our latest product line and comes from the supplier Honeywell.

Lifetime Warranty and Functional Guarantee Free technical support for life, free replacement if it breaks.
Easy-to-use Your devices can all be easily controlled by the PhoneWatch App, Remote Control, Keypad or Keytags.
Complete monitoring solution Advanced sensors detect burglary attempts, smoke & fire, all with immediate camera verification by our Alarm Receiving Centre.
Protection from fire aswell as burglary House alarm system come complete with a monitored smoke alarm, providing instant emergency service response to fire.
Easily Customisable You can add to our house alarm systems at any time. Adding Smart Home devices as you need.
System check Functioning of the alarm system is automatically checked each day.

PhoneWatch TC FAQ

Can I change batteries myself?

Yes, if you have our newest alarm system, it is easy to change batteries yourself. 

For further information about how to change batteries, you can access our page How to change batteries

How can I test my alarm?

We recommend to check your system eventually so we can ensure the correct transmission. Please keep in mind that you need to contact us first.

 

  1. Connect the alarm system and leave the house.

  2. Wait outside (3 minutes at least) so the alarm system can be activated correctly.

  3. Go inside without disarming the alarm. It will set off. Please move in front of the areas of the house you need to test. You can close doors and windows so the signal from the magnetics is tested as well.

  4. Wait for 30 seconds before disarming the alarm. Please be careful with the sound level as the siren is triggered very loud.

  5. Alarm central will contact you. They will ask you for the secret password so we can identify you correctly.

 

If you have not heard about us in 5 minutes, please contact us .

What do I do if I want my alarm system serviced?

Our Customer Support team can carry out a full Diagnostic Test on your alarm system. This test will include checking the arming and disarming functionality on the alarm. Checking the signals from the alarm panel, and checking the alarm for any faults with sensors.

If any faults are discovered that would require an on site visit our customer support team will arrange an appointment date with you.

If you need a full Diagnostic Test on your system you can contact us via chat

Will my alarm still work if I cancel my telephone line?

The PhoneWatch TC has GSM connection (similar to a SIM card) and Internet connection. There is no problem if you are going to change the telephone line.


The GSM module is independent of your internet or landline connection. Even if you do not have internet connection, GSM will still work.

Will PhoneWatch contact me if electricity goes off?

In case of power outage, the internal battery of your alarm will keep it on. The Alarm Receiving Center will contact you in case the power is off for a long time.

 

Please remember the alarm will still work because of the internal battery of the Central Unit.

 

You can also activate notifications for the electrical issues in your telephone through PhoneWatch App settings.

Who can see the pictures taken by the PIR Motion Sensor with Camera?

PhoneWatch will protect your privacy. The Alarm Receiving Center will only have access to the pictures taken by the PIR Motion Sensor with Camera if that sets off the alarm. If the alarm is not activated or there is no alarm signal, the camera will not take any picture by itself.

The images will be used solely as aids in the management of alarm activation. Thus, in order to evaluate and determine the cause of an activation. Only the Alarm Receiving Center Operators will have access to the images received.

I would like to know how to operate my alarm panel.

You will find a list of our alarm user manuals on our page User Manuals & Documents

There is renovation work taking place in my home. Is there anything I need to do ?

When you are renovating it is important that you contact us before you start the work. We will advise you what the best course of action is. This may involve organizing an engineer visit to disassemble components.

 

Please Note : If you disassemble components yourself, the product warranty does not apply. If you disassemble a component belonging to the alarm, an alarm is sent to the Alarm Receiving Center. This will be noted by you as a normal alarm signal with a siren sound. If you are contacted by the alarm Receiving Center, they will ask for your verification word.


You have different options to chat with us.

Can I connect my alarm even if I have pets?

Yes, you can have pets when you have a home alarm. If you have pets under 18 kg, it would be enough to adapt the motion detectors to this. 


On the latest alarm types, such a pet adaptation can be done free of charge via remote programming from our technical department. For older alarm systems, the motion detectors must be replaced with pet-friendly detectors.

For more information about pet adaptation and shell protection, please contact our customer service via chat .

Why did the Alarm Receiving Centre not contact me when my alarm activated?

When your alarm is activated you should receive a response from our Alarm Receiving Center via phone or SMS. If this does not happen, there may be various reasons why your alarm system does not get in contact with the Alarm Receiving Center.

 

If that's the case please contact us through our chatbot Cara

Why does the error light come on my keypad?

If you see a warning light on your keypad, an error may have occurred in the alarm system. This could be due to a problem with the battery or power supply, for example, or because of a problem with sensor monitoring, an error with the GSM / GPRS or interferences.

 

The user manual that came with your alarm system will provide a more detailed description of what may be necessary measures to rectify a fault. In cases where the instruction manual does not answer what you are wondering about, we ask you to contact our customer support chat .

Am I responsible for checking my alarm system?

If you make any changes to the telephony system, you must inform us about this and test your alarm system. Before you go on a trip, it is appropriate to test the alarm. This should be done before your departure so that we can check possible issues.

 

All customers are otherwise responsible for testing the alarm regularly, preferably once a quarter. This is easily done by triggering the alarm and waiting for a call from the alarm station.

 

Please note: Never test the panic alarm.

What do I do if I have a battery fault?

You can order a battery service or you can change batteries by yourself.

Batteries are considered consumables and are therefore not covered by the product warranty. 

You can find battery change video tutorials in our page Battery Self Service

Can I arm the alarm while I'm at home?

Yes, you have part arm, which activates part of the alarm system, such as doors and windows. This depends on your alarms system setup.

 

It will be easier for you to have the alarm connected while you are at home, and it also ensures that you and your family are protected at night. This is also good if you have pets over 18kg. Both you and your pets can move freely in the home while the magnetic contacts secure your home.

 

If you want more information about this, contact our customer support chat .

Product specification

Supplier Honeywell
Wireless Yes
GSM Yes
Ethernet Yes
Image verification Yes
Smoke detector Yes