Unlike other alarm companies in Ireland, we offer a complete in-house solution, we do not outsource our monitoring, ensuring an instant response and a better customer experience. Every time.
We respond to over 670,000 alarm activation's each year, in an average of 22 seconds, that's over 55,000 per month, over 13,000 per week, 1,800 every day and 77 every hour.
PhoneWatch also respond to over 16,700 smoke and carbon activation's annually. Our average response time on fire and carbon activation's is just 7 seconds!
We respond to your activation in record time. At PhoneWatch we have not only one of the best Alarm Receiving Centres in Ireland, but in Europe. This allows us to respond to your activation instantly and provide a top class monitoring service.
PhoneWatch register your address on the Garda Pulse System. The Gardaí only guarantee to respond to alerts from a registered alarm.
PhoneWatch’s Alarm Receiving Centre (ARC), is certified to the European Standard EN50518 - the highest level standard an ARC can receive.To meet EN50518, an ARC must operate 24/7, including during a crisis and have proper reaction time based on the risk priority for the customer.
Certification for EN-50518 is covers all elements of the operation of a monitoring centre from HR and admin all the way through to response times, even the type of doors used within our alarm receiving centre!The Phonewatch ARC is also accredited to the Irish National Accreditation Board who are widely recognised within Europe.
The Phonewatch ARC is certified under PSA 33, This is a license issued by the Private Security Authority in Ireland .
We promise you a world class monitoring service 24/7, 365 days a year - the best in the business but don't just take our word for it, the following facts back us up!!
A PhoneWatch monitored alarm means so much more than a non-monitored alarm.
The app allows you to control your home alarm system from anywhere. You can activate and deactivate your house alarm, check the room temperature or be notified when your children are coming home from school.
System maintenance visits to service your alarm when required throughout the year.
No need for a landline. All systems are monitored over GSM (the mobile phone network).
With the Phonewatch app, you can read the temperature in rooms containing a PIR cam, allowing you to keep a close eye on individual room temperatures!
24 hour/365 days monitored security with emergency services dispatch. Emergency service call out charges from the fire services are also covered, if not included as part of your home insurance. Fire brigade callout due to building works or cooking fumes excluded.
24 hour/365 days customer and technical support with our support team.
We have engineers located throughout Ireland for service and maintenance of your alarm. Engineers are located nationwide for installation of your alarm.
Always tell us if you have a cat or dog, so we can take into account their roaming habits. On the day of fitting notify your engineer and we will take this into account when fitting your alarm.
Our alarm systems are wireless alarms – installation is quick and easy. Includes sensors with built in motion cameras allowing visual confirmation of a break-in.
When your monitored alarm sensors activate, we’ll be on hand 24/7 with a guaranteed response to call your keyholders and the emergency services.
Always on monitored verified smoke and carbon monoxide detector. Smoke and carbon monoxide alarm available for residential customers only.
Always on monitored panic response connected to our Alarm Receiving Centre. The medical alert keyfob is available as an additional component.
Break-in emergency repairs to customer premises are covered. PhoneWatch will secure the house in the unlikely event of a genuine or attempted break in.