New to PhoneWatch
Tips for new customers

Invoice informaton

Your invoice explained

Find out more information on how to understand your invoice.

check mark

Tips on your invoice

check mark

Invoice Breakdown

check mark

Contract Period

check mark

Invoice Explanation

Customer FAQ's

Like any customer, you may have questions from time to time. If you do just check out our FAQ's page . Everything you need to know should be right there!

check mark

Customer FAQ's

check mark

App FAQ's

check mark

Engineer appointment FAQ's

check mark

How PhoneWatch billing works

check mark

PhoneWatch customer manuals

Customer FAQ's
Keyholders

The Importance of your Verification Word and Keyholders

Your Verification word and Keyholders are very important features on the PhoneWatch monitoring service. When your alarm activates, we use verification words to ensure we are speaking to the correct person. When your alarm activates, we will contact you and your Keyholders. (Which can be friends, family or neighbours).

 

Please Note: In some circumstances we may just inform you via SMS (for example, if you quickly disarmed your alarm after it activated).

 

Find out more information on the importance of your Verification Word and Keyholders. If you wish to change your Verification Word and/ or Keyholders, you can do so on the latest version of the PhoneWatch app or click below.

Getting the most out of your alarm

Using your alarm is very important. Remember, you're x4 safer as a PhoneWatch customer, but only when you arm your alarm. Understand how to get the most out of your alarm with our helpful tips.

 

* When compared to the national burglary rates reported by the Central Statistics Office (CSO), you are 4 times less likely to experience a break in as a PhoneWatch customer.

Getting the most out of your alarm
Contact us

Ways to contact us

We're always happy to help!