New to PhoneWatch

Thank you for choosing PhoneWatch as your home security provider!

We want to make it simple for you, so we have prepared this page to help you during your first steps with PhoneWatch. Here you will find the basic information for new customers. Please feel free to contact us via chat or check our FAQ list if you have any questions about your new alarm system. 

Find your answers through our chatbot Cara!

If you do not find your answers among our FAQ list , then you can reach out to us through our digital channels: Webchat and Facebook. We will always be available for you to answer all your questions.

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Our Chatbots are available 24/7

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Check your customer information easily

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Get in touch with Customer Services

Payment & Invoice information

Find out all the information on how to understand your invoice. A full breakdown of your invoice can be found on the invoice page. You can also choose the payment method that suits you the best.

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Invoice guide

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Check your invoices through My Pages.

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Payment Options

PhoneWatch App

Learn how to use the PhoneWatch App. After creating your account, you can control your alarm from the comfort of your phone! This means you can arm / disarm your alarm at any time, whether you're at home or away! Visit our page and learn how to use the PhoneWatch App.

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Create your customer account on My Pages

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Change account info; username, password, email etc

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Photo on demand through the PIR Motion Sensor with Camera

Keyholders and the importance of your verification word

Your verification word and keyholders are very important features in our monitoring service.

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Be aware of your verification words

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Make sure your contact list is correct

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Keyholder updates

Frequently asked questions for new customers

What are PhoneWatch contact details ?

Customer Support call: 1850 753 753
Email: customersupport@phonewatch.ie
Postal address:
PhoneWatch
Floors 3-5, Block 1
Irish Life Centre
Lower Abbey Street
Dublin 1

How can I get my customer account number ?

Please email customersupport@phonewatch.ie with your name, address, phone number alongside the first and third characters of your verification word, stating you’d like to retrieve your account number word.

How can I add another account holder name to my account ?

Please email customersupport@phonewatch.ie confirming your name, address, and account number, phone number alongside the first and third characters of your verification password. Please confirm your spouse’s name advising you would like to add them as a named account holder.  

If I move house, can I bring the alarm system with me ?

We advise that you leave your alarm system in your old home as we offer a number of discounts to existing customers interested in installing an alarm system into their new home. Just call 1850 753 753 to speak to one of our experienced sales team.

Are you licensed by the PSA ?

Yes, we are licensed by the Private Security Authority. Click here to view our  license.

Can I avail of monitoring without maintenance ?

We provide one level of service for all customers which includes monitoring and maintenance. Your monthly fee includes the maintenance of your alarm.

How does the first invoice work after my alarm is installed ?

Your first invoice is always a paper invoice that is sent to you by mail. This is so you are able to clearly see what you are paying for. The first invoice contains any installation costs and components and your first subscription period. Due date is always 30 days after the installation date.

Still have questions? No problem, let us help you.