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New to PhoneWatch
Tips for new customers
Your invoice explained
Find out more information on how to understand your invoice.
Customer FAQ's
Like any customer, you may have questions from time to time. If you do just check out our FAQ's page . Everything you need to know should be right there!
The Importance of your Verification Word and Keyholders
Your Verification word and Keyholders are very important features on the PhoneWatch monitoring service. When your alarm activates, we use verification words to ensure we are speaking to the correct person. When your alarm activates, we will contact you and your Keyholders. (Which can be friends, family or neighbours).
Please Note: In some circumstances we may just inform you via SMS (for example, if you quickly disarmed your alarm after it activated).
Find out more information on the importance of your Verification Word and Keyholders. If you wish to change your Verification Word and/ or Keyholders, you can do so on the latest version of the PhoneWatch app or click below.
Getting the most out of your alarm
Using your alarm is very important. Remember, you're x4 safer as a PhoneWatch customer, but only when you arm your alarm. Understand how to get the most out of your alarm with our helpful tips.
* When compared to the national burglary rates reported by the Central Statistics Office (CSO), you are 4 times less likely to experience a break in as a PhoneWatch customer.
Ways to contact us
We're always happy to help!
- You can chat to us on a WebChat
- You can message us on Facebook Messenger
- You can write to us on WhatsApp
- You can call us at: (01) 582 7290