Your Alarm Installation Timeline

Confirmation Email

We’ll send you a confirmation email with your alarm pricing details and helpful tips.

Payment Link

We’ll SMS you (or email if you’d prefer) with a secure payment link so that you can pay for your alarm installation fee ahead of your installation date.

Register Account

We’ll send you a My Pages confirmation email. Simply confirm and register your account. You’ll need your account number to do so. This will be in your order confirmation email.

Set up Account

Don’t forget to set up your My Pages account. Here you can manage your keyholders, verifications words and even remotely see the status of your alarm (after it’s installed). Once you set up your initial details, our security advisor will go through the rest with you on the day of install.

App Download

Download our PhoneWatch alarm app

Android - iPhone

Installation Confirmation Call

5 days before your install you’ll receive a installation confirmation call from our booking team. Only if your installation is booked 5 working days or more after the date of your sales call.

Confirmation Text

You’ll receive a confirmation text reminding you of your install the next day and that our security advisor will call you 60 minutes beforehand.

Welcome Email

You’ll receive a welcome email with our customer brochure to familiarise yourself with our products.

1 Hour Notice

Our Security Advisor (SA) will call you 60 minutes prior to arriving at your home. If you aren’t home or if you haven't nominated a person to be home to approve everything for you (you can do this via My Pages), we won’t be able to install your alarm.

Risk Assessment

The SA will do a risk assessment of your home and discuss all our alarm products and where to place them in your home. Note if you’re eligible to have video products installed, they’ll be installed on a separate day. You’ll need to make a new SA booking, simply call us.

Keyholders

The SA will set up your keyholders with you in My Pages. Please have the contact details of your chosen keyholders ahead of the install day.

When your alarm activates, we will contact you and if we can’t reach you, we contact your chosen keyholders. Keyholders are your neighbours, friends or family members.

Keyholders must:

• Be able to attend your property within 30 minutes
• Know how to operate the alarm system
• Know your verification words and alarm
• Have a correct set of keys

Verification Words

The SA will set up your verification words. When your alarm activates, we use verification words to ensure we are speaking to the correct person.

There are two verification words and you select both:

(1) The PhoneWatch verification word is used to identify ourselves to you. (i.e., so that you know it’s us calling).

(2) Your verification word is used to identify yourself to us (i.e., so that we know it’s you we're calling).

Demonstration

The SA will show you how to arm and disarm your alarm using the keypad, keytags and app.

They’ll review your alarm installation assessment receipt and get you to sign and give you a copy, along with a welcome pack, which includes an alarm user manual, a handy quick arm card and refer a friend leaflet.

Digital Confirmation

You’ll receive an email with a digital confirmation of all the alarm components installed and the pricing.

Invoice

You’ll receive an email with your invoice

Review

You’ll receive an SMS to rate the service of your Security Advisor from 1 to 6 (1 is very poor and 6 is excellent).