At PhoneWatch, customer experience is our priority. We're proud to be ranked No.1 in Utilities & Services Sector for the fourth year running and 5th overall among 160+ brands in the CXi Ireland Customer Experience Report. Most importantly, we're delighted to be meeting our customers' needs.
The Customer Experience (CX) survey is conducted by the CX Company. A representative cross-section of Irish consumers were asked to give their feedback on their experiences with over 160 brands across different industry sectors. It provides great learnings for us on how we can continuously improve our customer experience and ensure we are delivering the best experience possible to you and your family.
"We’re delighted to be named Ireland’s leading Utilities & Services brand for customer experience for the fourth consecutive year and ranked 5th overall in the CXi Ireland Survey. Thank you to our customers for their valuable feedback and to our team for their dedication to delivering exceptional service every day. Customer feedback is at the heart of everything we do, helping us identify opportunities to improve and enhance the experience we provide. By listening, learning and taking action on what our customers tell us, we remain committed to continuously raising the bar for customer experience." - Mary Murphy, Head of Customer Experience
What is involved in the survey?
A random sample of our customers are questioned on the CX we deliver
The customer must have had an interaction with us in the last 6 months
Customers are questioned on our delivery against a CX framework (trust, how we fix things, managing customer expectations, how easy are we to do business with, empathy and treating customers as individuals)
Customers are also questioned on value, affordability, impact of staff on our CX and if we are making improvements to meet the needs of our customers
We monitor our customer satisfaction levels daily and 97% of our customers are extremely happy with us. We’ll continue to listen to your feedback and improve our service to keep you safe and happy.
