When a direct debit is taken, it can be paid in “advance” or in “arrears” of the service.
- Arrears: Payment is made after the service has been provided: At the end of the billing cycle
- Advance: Payment is made before the service is provided: At the start of the billing cycle.
Due to a correction to our billing system, payments will change from “arrears” to “advance”. This means that there will be a double payment for one month i.e. in arrears for the previous month, and in advance of the next month. The following month will then be paid as a singular direct debit as normal. This correction brings all accounts into line with our terms and conditions and has been implemented after a change in SEPA DD rules, which facilitated PhoneWatch in making this correction to our billing process.