New to PhoneWatch

We provide one level of service for all customers which includes monitoring and maintenance. Your monthly fee includes the maintenance of your alarm.

Your first invoice is always a paper invoice that is sent to you by mail. The first invoice contains any installation costs and components and your first subscription period. Due date is always 30 days after the installation date, however if you have set up a direct debit, the date you have chosen will be populated on your invoice.  

For a full explanation of your invoice please click here.  

If you need any assistance, chat to us on our live chat or by calling 0818 753 753. 

Yes – if your system is landline monitored. Changing/removing your landline can affect the functionality of your alarm, and we may no longer be able to receive your alarm signals following any activation. This is not the case with every alarm system, however we recommend checking with our Customer Support team before making any changes.  

To check if your system is landline monitored you can chat to a member of our team here on our live chat or by calling 0818 753 753. 

Here at PhoneWatch, we take the security of our customers and of our alarm systems very seriously.  All our hardware has undergone extensive technical security testing to ensure its safety.  No unauthorized third parties can remotely access the hardware, and all our data is encrypted to the highest standard.  This is something we review regularly to ensure the continued safety of our customers.