Careers at PhoneWatch
Interested in a career at PhoneWatch?
eircom PhoneWatch is the leading provider of residential and business security systems in Ireland. We are an equal opportunities employer and we have approximately 130 employees in Ireland.
Our core values are protective, professional, progressive and friendly. These values are important to us as an organisation and are shared by the team of dynamic and motivated people who work for PhoneWatch.
We are committed to the on-going development and learning of all our staff to help them achieve their full potential. Comprehensive training is offered to all new employees, there are opportunities to develop and progress through the company and wherever possible, promotions are made from within. All staff participate in the company-wide Performance Management process and each has their own Personal Development Plan, which is reviewed and updated regularly.
Take a look at our job descriptions and send us your CV online.
- Sales Representative
- Field Maintenance Engineer
- Monitoring Control Centre Representative
- Finance and Administration Representative
- Customer Support Representative
Our sales team advise customers on the most effective security solution to suit their needs and their budget - following a one-to-one consultation. Based in Sandyford, Dublin 18, the Sales Representative’s duties include:
- converting enquiries to sales
- achieving or exceeding sales conversion, unit and value targets
- receiving and responding to customer enquiries
- explaining the benefits of the PhoneWatch products and services to customers
- helping the customer to select a suitable package and providing a detailed quotation and system design proposal
- inputting data on customer database
- implementing the Customer Charter
- other duties as required.
PhoneWatch employs a team of maintenance engineers nationwide who call to customer premises to carry out routine inspections, battery replacement and technical repairs.
Based in key regional areas, including Dublin, the Field Maintenance Engineer’s duties include:
- providing routine inspections and maintenance at customer premises
- advising customers of the costs involved and accept payments from customers
- returning all required documentation and payments from customers to PhoneWatch head office without delay
- scheduling maintenance visits and ensuring the most effective management of time.
- meeting or exceeding productivity targets
- understanding and explaining the function of each of the system components to the customer
- agreeing locations for placing each component with customer
- taking orders for any extra components requested by customer
- programming the system to meet customer's requirements
- testing the system and ensuring it is connected to the PhoneWatch Monitoring Control Centre
- explaining the working of the system, the monitoring service and the customer support service to the customer
- ensuring all workmanship meets national standards and policies
- explaining customer referral document and easy-use guide to customer
- implementing the Customer Charter.
The Monitoring Control Centre handles all Garda, fire and medical emergency alarm activations from customers’ alarm systems. It is a 24 hour operation, with full-time and part-time shifts.
Based in Sandyford, Dublin 18, the Monitoring Control Representative’s duties include:
- receiving and responding to incoming alarm signals from customer premises
- recording the actions taken on customer database
- recording of alarm dispatch details
- downloading alarm systems
- receiving and responding to supervisory signals
- providing customer support outside normal working hours
- implementing the Customer Charter
- other duties as required.
The PhoneWatch business is supported by our Finance and Administration team. All customer documentation is handled by this team, as well as all payments and financial transactions.
Based in Sandyford, Dublin 18, the Finance and Administration Representative’s duties include:
- processing customer documentation and enter details on customer database
- receiving and resolving customer enquiries
- processing debtor/creditor payments
- credit control
- stock control
- liaising with Sales, Monitoring, Field Operations Departments
- implementing the Customer Charter.
PhoneWatch operates a Customer Support department from 8.00 am – 6.00 pm to answer customers’ technical and non-technical queries.
Based in Sandyford, Dublin 18, the Customer Support Representative’s duties include:
- receiving and responding to customer helpline queries, as required
- scheduling of maintenance visits and routine inspections
- escalating customer complaints to Customer Care Department after all efforts to resolve the complaint have been made
- liaising with field staff on a day-to-day basis
- supporting colleagues within the team
- updating of customer support database
- processing credit card payments from customers
- liaising with Sales, Monitoring and Finance departments as required
- achieving weekly/monthly performance targets
- adhering to Customer Charter in all dealings with customers.